Malu Capital, a fast-growing microfinance institution in Zambia, has announced a job opening for a Branch Supervisor at its Kalulushi branch. The successful candidate will be responsible for overseeing the day-to-day operations of the branch, driving business growth, and ensuring portfolio quality. The role involves supervising Loan Officers, maintaining high standards of customer service, and ensuring compliance with company policies and regulatory requirements.
The Branch Supervisor will report to the Operations Manager and will be responsible for supervising and providing leadership to Loan Officers and other branch staff. The goal is to ensure productivity and high performance among staff members. Additionally, the Branch Supervisor will drive branch business growth through effective marketing, client acquisition, and portfolio expansion initiatives.
Key duties and responsibilities of the Branch Supervisor include monitoring branch performance against loan disbursement, collections, portfolio quality, and profitability targets. The successful candidate will also review and approve loan applications within delegated authority limits and recommend higher-value applications for approval. Ensuring proper credit appraisal, loan documentation, and adherence to lending policies and procedures are also crucial aspects of the role.
The Branch Supervisor will also be responsible for overseeing recovery and collections activities to ensure timely repayment of loans. Conducting regular branch performance reviews and providing coaching, mentorship, and training to staff are also essential duties. Furthermore, the successful candidate will prepare and submit accurate operational, financial, and portfolio performance reports.
To qualify for the position, candidates must have a Diploma or Bachelor's Degree in Marketing, Business Administration, Economics, Accounting, or a related field. A minimum of 3 years' experience in microfinance, banking, lending, or financial services is required, with at least 1 year in a supervisory or leadership role. Computer proficiency, including Microsoft Office applications, and a valid Driver's License are also necessary.
Interested candidates should submit their CV and a cover letter to [email protected], with the subject line 'Branch Supervisor - Kalulushi'. The application deadline is 27th September 2026. Malu Capital is an equal opportunity employer and encourages qualified candidates to apply. The company can be found on Facebook, and more information about the organization is available on its website.
The successful candidate's performance will be measured against several key performance areas, including achievement of branch loan disbursement and growth targets, growth in active customer base, and branch portfolio quality. Other key performance areas include collections efficiency and recovery performance, branch profitability and operational efficiency, and staff productivity and performance management.
Key points
- Malu Capital is seeking a Branch Supervisor to oversee daily operations in Kalulushi.
- The successful candidate will be responsible for driving business growth and ensuring portfolio quality.
- The application deadline is 27th September 2026.
