The Lagos State Consumer Protection Agency (LASCOPA) has launched a campaign to encourage residents to report counterfeit, expired, and adulterated products through its toll-free helpline. General Manager and Chief Executive Officer Afolabi Solebo made the announcement in a statement released on Tuesday. The agency aims to create awareness about the importance of reporting consumer-related violations. Residents can report incidents using the toll-free number, email, or social media platforms.
According to Solebo, the toll-free number 080 0005 2726 provides a direct channel for consumers to lodge complaints, seek guidance, and obtain assistance from the agency. The agency's social media handles on Facebook, Instagram, and X are @lascopa. Residents are encouraged to provide verifiable evidence, including receipts, invoices, and photographs, to support their complaints. This evidence will help the agency investigate and take enforcement action.
The LASCOPA boss emphasized the need for residents to formally report consumer-related violations instead of relying solely on social media. He listed various types of complaints that can be reported, including fake and counterfeit products, expired or adulterated goods, and defective products. Residents can also report misleading advertisements, unfair business practices, poor services, and online shopping disputes.
Solebo advised consumers to verify product details before making payments, especially when shopping online. He recommended examining product labels to confirm the manufacturer's details, manufacturing and expiry dates, batch numbers, and usage instructions. This information will help residents make informed purchasing decisions and avoid counterfeit products.
The agency's efforts aim to promote a safer marketplace and protect consumers. Solebo stated that consumer protection is a shared responsibility among government, businesses, and consumers. He urged Lagos residents to remain vigilant and participate actively in efforts to protect consumers.
Timely and credible complaints will enable the agency to identify violations and take enforcement action. Solebo encouraged residents to report incidents promptly, providing as much detail as possible. The agency will investigate reported cases and take necessary action to prevent future occurrences.
The Lagos State Consumer Protection Agency's initiative aims to create a safer and more reliable market environment. By reporting counterfeit and expired products, residents can contribute to a more responsible business culture. The agency's campaign seeks to empower consumers and promote accountability among businesses.
Key points
- The Lagos State Consumer Protection Agency has launched a toll-free helpline for residents to report fake, expired, and counterfeit products.
- Residents can report consumer-related violations through the agency's social media platforms and email.
- The agency emphasizes the importance of providing verifiable evidence to support complaints.
