Kenya Airways has launched a refreshed duty-free shopping experience for its passengers ahead of the festive travel season. The airline has partnered with Safari Duty Free to offer a mobile-friendly webstore where travellers can browse and purchase gifts before boarding their flights. This new shopping experience aims to make last-minute festive preparations easier for passengers. With this service, travellers can plan their gift shopping in advance, avoiding the rush and stress of airport shopping.
The new webstore allows passengers to browse products, compare prices, and place orders from 40 days up to 72 hours before departure. Purchases can be delivered directly to their seats onboard, providing a convenient and hassle-free shopping experience. The catalogue includes a wide range of international brands, luxury products, lifestyle items, travel exclusives, and curated gifts. This initiative gives passengers more choice, convenience, and value, enhancing their overall travel experience.
Kenya Airways' partnership with Safari Duty Free offers passengers discounts of up to 15% compared to airport duty-free shops. This makes shopping onboard more attractive and affordable for travellers. The airline's Chief Commercial and Customer Officer, Julius Thairu, stated that the partnership aims to create a modern retail experience that begins before take-off and continues seamlessly onboard. This move demonstrates the airline's commitment to improving convenience throughout the customer journey.
The Safari Duty Free Managing Director, Vivek Mehra, expressed his enthusiasm for the partnership, highlighting the combination of Safari Duty Free's retail expertise and Kenya Airways' international reach. The partnership aims to deliver a richer, more rewarding shopping experience for travellers across the airline's network. With order tracking, round-the-clock customer support, and personalised assistance from cabin crew, passengers can enjoy a seamless and enjoyable shopping experience.
The refreshed duty-free shopping experience begins on November 1, and passengers can access the webstore from their homes or on the move. This service is particularly beneficial for families reuniting, friends planning holiday getaways, and travellers making their festive journeys home. By providing a convenient and enjoyable shopping experience, Kenya Airways aims to make travelling more enjoyable and stress-free for its passengers.
The partnership between Kenya Airways and Safari Duty Free is a strategic move to enhance the airline's customer experience. By offering a unique and convenient shopping experience, the airline can differentiate itself from competitors and attract more passengers. The initiative also demonstrates the airline's understanding of the importance of convenience and value in the travel experience.
As the festive travel season approaches, Kenya Airways' refreshed duty-free shopping experience is set to make a positive impact on passengers' travel experiences. With its convenient webstore, discounts, and in-flight gift delivery, the airline is providing a valuable service that will benefit travellers. The partnership with Safari Duty Free is a testament to the airline's commitment to innovation and customer satisfaction.
Key points
- Kenya Airways offers discounts of up to 15% on duty-free shopping compared to airport shops.
- Passengers can shop online and have purchases delivered directly to their seats.
- The webstore is accessible from 40 days up to 72 hours before departure.
