Kenya Airways has introduced a new duty-free shopping service, allowing passengers to order products online before travelling and have their purchases delivered directly to their seats onboard. The service was launched at Jomo Kenyatta International Airport on October 30 and will become operational on November 1, 2026. This new platform is a result of a five-year partnership with Safari Duty Free.
The airline claims that the new platform will offer products at prices up to 15 per cent lower than those charged at airport duty-free shops. Additionally, customers will receive an extra five per cent discount on all webstore purchases until November 30, 2026. Passengers can place orders from 40 days before departure up to 72 hours before their scheduled flights through a mobile-friendly platform.
Kenya Airways Chief Commercial and Customer Officer Julius Thairu stated that the partnership aims to improve the passenger experience by offering greater convenience, choice, and value. The product range will include fragrances, skincare products, watches, jewellery, eyewear, electronics, children’s items, and travel accessories. Passengers will also have access to Kenya Airways-branded merchandise, selected Kenyan products, and gift sets.
Safari Duty Free Managing Director Vivek Mehra mentioned that customers can make payments in Kenyan shillings, US dollars, British pounds, and euros using their cards without transaction limits. Under the five-year agreement, Safari Duty Free will manage the airline’s inflight retail programme, including product selection, brand partnerships, merchandising, online operations, and customer service.
Kenya Airways Acting Chief Operations Officer Captain Paul Njoroge said that the two partners will coordinate inventory management, order fulfilment, and onboard deliveries to ensure a seamless shopping experience. The airline is also considering extending the service to its airport lounges, allowing passengers to shop while waiting for their flights.
Kenya Airports Authority General Manager for Operations and Safety Dr Simon Peter Njoroge welcomed the partnership, stating that it will contribute to improving passenger experiences across Kenyan airports. The new shopping programme will be available across Kenya Airways’ network of 42 destinations worldwide, including 35 in Africa.
Passengers can access the service through the Kenya Airways Duty-Free Webstore at www.dutyfree.kenya-airways.com from November 1, 2026. The service allows passengers to browse products, compare prices, make payments, and track their purchases.
Key points
- Kenya Airways partners with Safari Duty Free to offer duty-free shopping with discounts of up to 15%.
- The service will be available across Kenya Airways' network of 42 destinations worldwide.
- Passengers can access the service through the Kenya Airways Duty-Free Webstore from November 1, 2026.
