Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH) in Kisumu, Kenya, has initiated investigations into complaints raised by patients. The hospital's management has taken note of concerns about alleged poor services and treatment of patients, which sparked widespread discussion on social media. JOOTRH acting Chief Executive Officer Dr. Joshua Clinton Okise stated that the facility takes complaints seriously and will address any issues identified.
The hospital has engaged with the complainant and will take appropriate action based on the findings of the investigations. JOOTRH urged the public to allow the investigations to run their course, promising to take action based on the findings. The hospital remains committed to providing safe, compassionate, respectful, and quality healthcare services to all patients and clients.
JOOTRH's Director of Nursing Services, Teresa Okiri, has summoned nurses from three key units for an urgent meeting on Friday, October 9. The meeting will bring together nurses from Internal Medicine, the Prime Care Centre, and the Critical Care Unit. All nurses are expected to attend, including those on leave or day off, as the matters to be discussed are urgent and important.
The hospital has encouraged anyone with complaints to formally report them through its customer-care channels. Patients can visit customer care desks at the Accident and Emergency (A&E) department, JOOTRH Prime Care Centre, or the main customer care desk. Complaints can also be made by calling 0733 888 579 or emailing [email protected].
The investigations aim to establish the facts and ensure that any issues identified are addressed. JOOTRH's management has assured the public that they will take all necessary steps to provide quality healthcare services. The hospital's commitment to patient care and satisfaction is evident in its efforts to address the complaints.
The online outcry about JOOTRH's services highlights the need for healthcare facilities to prioritize patient care and satisfaction. The hospital's response to the complaints demonstrates its dedication to providing quality services. The investigations and meeting with nurses are crucial steps in addressing the concerns raised.
JOOTRH's efforts to address the complaints and improve its services are ongoing. The hospital's management will review the findings of the investigations and take necessary actions to prevent similar incidents in the future. By engaging with patients and staff, JOOTRH aims to provide a better healthcare experience for all.
Key points
- JOOTRH has commenced investigations into patient complaints and summoned nurses from key units for an urgent meeting.
- The hospital is committed to providing safe, compassionate, respectful, and quality healthcare services to all patients and clients.
- Patients can report complaints through JOOTRH's customer-care channels, including customer care desks and a dedicated phone number.
