The Joint Admissions and Matriculation Board (JAMB) has introduced a new service that enables candidates who have lost access to their registered phone numbers or email addresses to update these details. This policy change, announced on September 21, 2026, aims to assist candidates facing genuine difficulties in accessing their original contact information. The service is available at designated JAMB Computer-Based Test (CBT) centres and State Offices where applicable.
According to JAMB, the update service is strictly for candidates with genuine cases of lost access to their registered GSM numbers or email addresses. To utilise this service, candidates must undergo rigorous identity and biometric verification processes. This measure ensures the security and authenticity of the update process, preventing unauthorised access or manipulation of candidate information.
The update service will only be available once per candidate and is subject to strict verification protocols. JAMB has emphasised the importance of using only designated centres and avoiding unauthorised persons or channels for updating registered details. This caution is part of JAMB's efforts to maintain the integrity of its database and protect candidate information.
This new policy is part of JAMB's JCARE and JAMB Updates initiatives, aimed at enhancing candidate services and ensuring a smooth admission process. By providing this update service, JAMB seeks to address challenges faced by candidates who have encountered difficulties in accessing their original contact information, thereby facilitating their participation in the admission process.
Candidates seeking to use this service can now visit designated JAMB CBT centres or State Offices to update either their registered GSM number, email address, or both. The update process is designed to be efficient and secure, with a focus on verifying the identity of candidates. This approach helps to prevent fraudulent activities and ensures that only legitimate updates are processed.
JAMB's decision to introduce this service reflects its commitment to supporting candidates and ensuring that they can access essential services without undue hindrance. By providing a controlled and secure update process, JAMB aims to enhance the overall candidate experience and contribute to a more efficient and transparent admission process.
The introduction of this update service is a significant development for candidates who have faced challenges in maintaining access to their registered contact information. As JAMB continues to implement this policy, candidates are advised to follow the prescribed procedures and utilise only authorised channels for updating their details. This will help to ensure a seamless and secure update process for all candidates.
Key points
- Candidates can update their registered GSM number or email address through designated JAMB CBT centres or State Offices.
- The update service is subject to strict identity and biometric verification.
- The service is available only once per candidate.
