The Joint Admissions and Matriculation Board (JAMB) has announced a new process for candidates to change their registered phone numbers and email addresses. This development aims to assist candidates who have lost access to their original details, including SIM cards and email accounts. According to JAMB, candidates can now update their information through a series of steps, ensuring they can regain access to services linked to their JAMB profiles.
To utilize this service, candidates must first obtain a court affidavit, which involves visiting a High Court to support their request for a SIM swap or email change. This affidavit is a necessary document that validates the candidate's claim of losing access to their original details. Once the affidavit is obtained, candidates can proceed to log into their JAMB e-Facility account to initiate the process of changing their registered phone number or email address.
The process of changing registered details involves several steps. Candidates must select "Penalties" from the menu, click on "SIM Swap/Email Change Penalty Payment," and pay the prescribed fee through the portal. After payment, they must visit the nearest designated JAMB PTC/PRC Centre, provide their profile code and existing GSM number, complete the required biometric verification, and upload a scanned copy of the court affidavit.
JAMB has emphasized that this service is only available at designated PTC/PRC Centres and is specifically for candidates who have genuinely lost access to their registered GSM numbers or email addresses. The board advises candidates to ensure that the new details they provide are correct, as the service can only be accessed once. This measure aims to prevent misuse and ensure the integrity of the process.
The introduction of this process is expected to alleviate challenges faced by candidates who have lost access to their original details. By providing a clear and structured procedure for updating registered information, JAMB aims to enhance the overall experience for candidates and ensure that they can access essential services without hindrance.
Candidates are required to follow all the necessary steps when applying for the SIM swap or email change. JAMB has made this process available to mitigate the impact of lost or inaccessible details on candidates' academic pursuits. The board's initiative demonstrates its commitment to supporting candidates and ensuring that they can navigate the admissions process smoothly.
The service is a significant development for candidates who have been affected by the loss of their registered phone numbers or email addresses. By providing a straightforward and secure process for updating details, JAMB is helping to reduce potential disruptions and ensure that candidates can continue with their academic activities without unnecessary delays.
Key points
- Candidates must obtain a court affidavit to change their registered phone number or email address.
- The service is only available at designated JAMB PTC/PRC Centres.
- Candidates can only access the service once, emphasizing the importance of providing correct new details.
