The Joint Admissions and Matriculation Board (JAMB) has introduced a new process allowing candidates who lost access to their registered phone numbers or email addresses to update their details. This service, which began on September 21, 2026, can only be done at approved JAMB CBT centres and state offices. Candidates must pass strict identity and biometric verification before their details can be changed.
According to JAMB, the update service is aimed at helping candidates who have legitimate cases, such as losing their SIM cards, changing phone numbers without updating their JAMB profiles, or being locked out of their registered email accounts. The move is part of JAMB's efforts to improve support services for candidates. The update process is a single-opportunity policy, and candidates must prove that they are the rightful owners of the profiles.
To access the update service, candidates must visit designated JAMB Computer-Based Test (CBT) centres and State Offices where applicable. The process is subject to strict identity and biometric verification, and JAMB warned candidates against using unofficial agents or channels. The board emphasized that the service can be accessed only once, and candidates should be cautious of middlemen and unauthorized channels promising to help them change their details.
JAMB's latest update is part of its JCARE and JAMB Updates initiatives, aimed at improving support services for candidates. The board advised candidates to visit only approved centres to avoid falling victim to fraudsters who may take advantage of the situation. Eligible candidates can now request changes to their registered GSM numbers, email addresses, or both.
The update process is a relief for many JAMB candidates who have lost access to their registered phone numbers or email addresses. Losing access to these details has been a serious headache for candidates in the past. With the new policy, candidates can now regain access to their profiles and continue with their registration or other JAMB-related activities.
JAMB officials warned candidates against using unauthorized middlemen or fraudulent channels for profile updates. The board emphasized the importance of using only designated JAMB centres and avoiding unauthorized persons or channels. This warning is aimed at protecting candidates from potential scams and ensuring the integrity of the update process.
The introduction of the update process is a significant development for JAMB candidates who have been struggling with lost SIM cards or email addresses. The board's efforts to improve support services and prevent fraudulent activities are commendable. Candidates are advised to take advantage of this service and update their details through the approved channels.
Key points
- Candidates must pass strict identity and biometric verification before their details can be changed.
- The update service can only be accessed once.
- Candidates should avoid using unofficial agents or channels to update their details.
