The National Agency for Food and Drug Administration and Control (NAFDAC) in Nigeria has urged consumers to be vigilant when purchasing products, especially medicines, cosmetics, and food. A product carrying a NAFDAC registration number is not necessarily genuine, as counterfeiters can copy registration numbers from legitimate products. This exposes users to potentially dangerous products. To verify products, consumers can check the NAFDAC registration number, manufacturer's name and address, batch or lot number, manufacturing and expiry dates, and other required label information.
Consumers can verify products through NAFDAC's Automated Product Administration and Monitoring System (NAPAMS). By visiting the NAFDAC website and using the available product registration search, consumers can look up the registration number printed on the packaging and compare the results with the product's name, manufacturer, and other available details. For medicines and other medical products, consumers can also search the NAFDAC Greenbook, which provides information about registered medical products.
A successful database search does not necessarily mean that the product is authentic, as counterfeiters may copy valid registration numbers and use them on unauthorized products. Therefore, consumers should check the registration details alongside the packaging, manufacturer information, and source of purchase. It is also essential to be cautious of unusually low prices, broken seals, and inconsistent labels.
To report suspected fake or substandard products, consumers can submit a complaint through the NAFDAC Greenbook reporting portal. The form requests the reporter's contact details, product type, suspected problem, and place of purchase. Consumers can also explain why they suspect the product and attach photographs, packaging, and supporting documents such as receipts or invoices.
Consumers can also report suspected fake and substandard products through NAFDAC's official complaints channels, including a complaints hotline: 0800-1-623322, email: [email protected], and official website: nafdac.gov.ng. When making a complaint, it is essential to provide as much information as possible, including photographs and proof of purchase.
NAFDAC's Pharmacovigilance Rapid Alert System for Consumer Reporting (PRASCOR) allows consumers to report product-quality concerns and suspected adverse drug reactions by sending an SMS to 20543. This service is free on MTN, Airtel, Glo, and 9mobile. Alternatively, consumers can visit a NAFDAC office to make a complaint in person.
In all cases, it is crucial to keep the product and packaging intact where possible and retain the receipt. Consumers should avoid using a product they suspect is unsafe while seeking advice from a qualified healthcare professional. If a serious reaction occurs, consumers should seek medical attention promptly.
Key points
- Verify product registration using NAFDAC's NAPAMS portal and Greenbook.
- Report suspected fake products through NAFDAC's Greenbook reporting portal or official complaints channels.
- Provide as much information as possible when reporting suspected fake or substandard products.
