Housing Finance Bank Appoints Twinamasiko to Lead Operations Amid Digital Expansion

Housing Finance Bank has appointed David Twinamasiko as its new Head of Operations, effective November 2, 2026. This move is part of the bank's efforts to strengthen its leadership as it continues to expand its digital and self-service banking services. With over 25 years of banking experience, Twinamasiko is well-equipped to lead the bank's operations. He previously held several positions at Housing Finance Bank, including branch management and electronic delivery channels.

The bank is investing heavily in technology and alternative banking channels to improve customer access and service delivery. Some of the initiatives include a revamped HFB Mobile App, which provides customers with additional ways to manage their finances, and plans to expand its ATM network. These investments require efficient internal processes, reliable infrastructure, and coordinated operations to ensure customers receive consistent services across digital platforms, ATMs, and branches.

As Head of Operations, Twinamasiko's priority will be to strengthen the operational systems supporting the bank's expanding range of services. He emphasized that banking is evolving, and customers increasingly expect services that are convenient, accessible, and reliable. The bank will focus on ensuring that its operational systems and processes are efficient and dependable so that technology investments translate into improved customer experiences.

Twinamasiko brings a wealth of experience to his new role, having worked at Housing Finance Bank for over 17 years. He joined the bank in May 2009 as Branch Manager and later served as Senior Manager, Electronic Delivery Channels. He also served as Project Manager during the implementation of the bank's current Flexcube Core Banking System. Before joining Housing Finance Bank, Twinamasiko worked at Barclays Bank Uganda, DFCU Bank, and PostBank Uganda in various roles.

The appointment of Twinamasiko comes as banks increasingly rely on digital platforms and alternative delivery channels to serve customers beyond traditional banking halls. This shift places greater emphasis on the operational systems supporting transactions, customer information, and service availability. As a result, banks must ensure that their operational systems and processes are efficient and dependable to provide customers with a seamless banking experience.

Housing Finance Bank also recognised James Daniel Nsibuka for his leadership as Acting Head of Operations during the transition and his contribution to maintaining continuity within the department. Twinamasiko holds a Master of Arts in Economic Policy and Planning and a Bachelor of Commerce in Finance, both from Makerere University. His extensive experience and educational background make him well-suited to lead the bank's operations.

The bank's digital expansion and appointment of Twinamasiko demonstrate its commitment to providing customers with convenient, accessible, and reliable banking services. With a focus on efficient operational systems and dependable processes, Housing Finance Bank aims to improve customer experiences and stay ahead in the evolving banking landscape. Key to this effort is Twinamasiko's leadership and expertise in driving the bank's operational systems and processes forward.

Key points

• David Twinamasiko has over 25 years of banking experience, including over 17 years at Housing Finance Bank.