The Société de gestion et d’exploitation des aéroports de Guinée (SOGEAC) has launched its first Hospitality Week at Conakry's Ahmed Sékou Touré International Airport. The event, themed "L'humain au cœur de l'expérience client," aims to prioritize passenger experience and improve customer service. The week-long celebration, running from November 9 to 15, 2026, is part of the global Customer Service Week movement. SOGEAC hopes to make the airport a modern, welcoming, and internationally compliant hub.
Sékou Ahmed Tidjane Yansané, deputy director-general of SOGEAC, emphasized the significance of this initiative, highlighting that an airport is not just a transportation infrastructure but also a country's gateway and a reflection of its identity. He stressed that every interaction with passengers contributes to Guinea's image abroad. The four main objectives of the Hospitality Week are to recognize passengers through enhanced services, appreciate airport staff, improve passenger feedback, and promote Guinea's image through a quality experience.
The initiative aligns with Guinea's development ambitions, particularly the Simandou 2040 program. Yansané noted that evolving passenger expectations and increasing air transport demands require better coordination among airport stakeholders. To achieve this, a facilitation committee will be established to simplify procedures, streamline passenger movement, and enhance service quality. The committee will comprise various airport actors, including aviation authorities, defense and security services, and airlines.
Several activities are planned during the Hospitality Week, including enhanced passenger services, cultural events, and employee recognition. Passengers can expect a more personalized experience, with gifts for children and promotion of local Guinean products. The event also features satisfaction surveys and awards for the most engaged employees. SOGEAC has partnered with Servair, Nimba lounge, and Easy Pom to support the initiative.
Kadiatou Bah, representing the Association of airlines based in Guinea, praised SOGEAC's commitment to improving services and encouraged continued collaboration among airport stakeholders. Fatoumata Bangoura, chief of staff at the Ministry of Transport, also commended SOGEAC for prioritizing passenger experience and aligning with the country's modernization vision.
The Hospitality Week reflects Guinea's focus on enhancing its airport infrastructure and services. As the country's main air gateway, the Ahmed Sékou Touré International Airport plays a critical role in shaping visitors' perceptions of Guinea. The event aims to establish a culture of exceptional customer service, reflecting the country's renowned hospitality.
The launch of the Hospitality Week demonstrates SOGEAC's dedication to transforming the airport experience for passengers. By prioritizing customer service and collaboration among stakeholders, SOGEAC aims to position Conakry's airport as a world-class hub that showcases Guinea's warm hospitality and commitment to excellence.
Key points
- SOGEAC's Hospitality Week aims to enhance passenger experience and prioritize customer service at Conakry's Ahmed Sékou Touré International Airport.
