Galaxy Backbone Limited, a leading digital infrastructure provider in Nigeria, has pledged to enhance its customer service delivery and expand its digital solutions to support the country's digital transformation agenda. The company's managing director and chief executive officer, Prof. Ibrahim Adeyanju, made this commitment during the organisation's Customer Service Week celebration. He emphasized the importance of customer feedback in identifying service gaps and improving performance.
Adeyanju acknowledged that despite the progress made in delivering digital services, there was still room for improvement. He encouraged customers to report service challenges via the organisation's service desk email addresses, telephone lines, WhatsApp groups, and designated customer service managers. This, he said, would enable the company to respond more efficiently and resolve complaints promptly.
The Galaxy Backbone chief executive stressed that customer centricity remained one of the organisation's core values. He noted that technology and digital infrastructure could only be meaningful when they addressed real challenges and delivered value to users. Adeyanju added that the company remained committed to developing solutions that would enable ministries, departments and agencies, as well as private-sector organisations, to achieve their objectives.
The celebration provided an opportunity for Galaxy Backbone to reaffirm its commitment to supporting the Federal Government's digital transformation initiatives. The organisation's digital infrastructure and platforms are helping government institutions improve operational efficiency, promote transparency and reduce the costs associated with paper-based administration. Connectivity, data centre, cloud, cybersecurity and capacity-building services are key components of its contribution to Nigeria's digital ecosystem.
Adeyanju urged employees to demonstrate professionalism, empathy and accountability in their dealings with customers. He emphasized that exceptional service often required staff to take ownership of complaints and respond promptly. Some service challenges, he explained, can be resolved through simple operational adjustments, making it necessary for staff to be proactive in resolving issues.
The company used the event to explain its renewed brand identity and restate its ambition to become a leading provider of digital solutions in Nigeria. Adeyanju said feedback from customers had helped the organisation identify areas for improvement and strengthen service delivery over the years. He encouraged customers and partners to provide regular feedback to help the company improve its services.
Galaxy Backbone's commitment to improving customer service delivery and expanding digital solutions is a significant step towards supporting Nigeria's digital transformation agenda. The company's efforts to promote transparency, reduce costs and improve operational efficiency are expected to have a positive impact on the country's digital ecosystem.
Key points
- Galaxy Backbone Limited pledges to improve customer service delivery and expand digital solutions
- The company's digital infrastructure and platforms support government institutions in improving operational efficiency and promoting transparency
- Customer feedback is essential to enhancing service quality and identifying areas for improvement
