The Caisse des pensions et des prestations familiales des agents de l’État (CPPF) in Gabon has received the ISO 9001 version 2015 certification, recognizing its efforts to improve service quality. The certification was awarded during a ceremony held in Libreville, attended by high-ranking officials including Minister of State for National Defense Brigitte Onkanowa, Finance Minister Thierry Minko, and Budget Minister Marc Abeghe.
The certification was issued by Bureau Veritas following an audit conducted from May 11 to 13 at the CPPF's headquarters and its Estuaire Provincial Directorate. The audit evaluated 12 processes, confirming their conformity to the standard's requirements. This achievement aligns with the CPPF's strategic plan CAP 2030, specifically its third axis focused on enhancing governance and transparency.
The ISO 9001 certification aims to improve work organization, risk management, and service quality for beneficiaries. The CPPF's management has praised employees for their dedication and encouraged them to sustain their efforts to maintain high-quality services. This milestone marks a significant step in the CPPF's modernization and performance drive, benefiting state agents and their families.
The CPPF's certification demonstrates its commitment to providing excellent services to its clients. By achieving this international standard, the institution has shown its ability to meet rigorous quality requirements. The certification process involved a thorough evaluation of the CPPF's processes, ensuring they meet the necessary standards.
The CPPF's strategic plan CAP 2030 focuses on three main axes, including strengthening governance and transparency. The institution's efforts to improve its services are part of a broader strategy to enhance its performance and efficiency. The certification is a testament to the CPPF's dedication to delivering high-quality services.
The ceremony held in Libreville highlighted the significance of the certification and the CPPF's achievements. High-ranking officials acknowledged the institution's efforts to improve its services and encouraged continued excellence. The certification is expected to have a positive impact on the CPPF's operations and its clients.
With this certification, the CPPF has taken a significant step towards modernization and improved performance. The institution is committed to maintaining its high standards and continuing to provide excellent services to state agents and their families. The certification is a recognition of the CPPF's hard work and dedication to quality.
Key points
- The CPPF has received the ISO 9001 version 2015 certification for its quality services.
