FNB Eswatini has reported a 9.9% increase in its active customer base for the 2025/2026 financial year. The growth was driven by increased customer numbers across all three of the bank's business segments. Corporate and Investment Banking recorded the strongest expansion at 17.1%. This information was contained in the bank's newly released Integrated Annual Report.
The report also detailed growth in retail and Commercial Banking customer segments. Retail primary-banked customers increased by 10%, while Commercial Banking customers grew by 7%. The figures point to a broad-based growth across the bank's customer segments. Corporate and Investment Banking's client base grew significantly compared to the 2024/2025 financial year.
Alongside customer growth, FNB Eswatini invested more than E5.4 million in community initiatives and sponsorships during the reporting period. The bank's Corporate Social Investment (CSI) and sponsorship initiatives received over E3.4 million in funding. This supported community interventions, including the SOS Children's Villages Child-Headed Households Programme and the rehabilitation of a six-classroom block at St Paul's Primary School in Manzini.
FNB Eswatini's community investments also included support for the 2025 Temvelo Awards and an employee volunteer programme. The programme extended support to vulnerable communities through partnerships with retailers. The bank provided newborn clothing and maternity essentials worth E80 000 to 11 public health facilities, benefiting approximately 250 newborns.
The bank also partnered with Buy n Save SPAR to donate school shoes worth E52 950 to 356 underprivileged pupils from 12 public schools. FNB Eswatini's Chief Executive Officer, Thokozani 'TK' Dlamini, said the bank was positioning itself to serve a wider section of the population through increased inclusivity and diversified financial products.
Dlamini stated that the institution had spent 30 years building a reputation as a bank committed to helping people. The bank was now broadening its purpose to ensure its services reached more Emaswati. FNB Eswatini had started diversifying its offerings to provide customised, relevant, and meaningful financial solutions.
The bank also supported small and medium enterprises (SMEs), providing lending and business support to over 9 000 SMEs during the 2025/2026 financial year. FNB Eswatini increased its scored lending limit from E500 000 to approximately E1.5 million, effectively tripling the lending ceiling. The bank aimed to accelerate its inclusivity efforts and create sustainable value for its stakeholders.
Key points
- FNB Eswatini's active customer base grew by 9.9% in the 2025/2026 financial year.
- The bank invested over E5.4 million in community initiatives and sponsorships during the reporting period.
- FNB Eswatini supported over 9 000 SMEs and tripled its lending limit to approximately E1.5 million.
