Eswatini Air, the local scheduled airline, has taken a significant step to increase its online presence by joining Google Flights, a free online flight search tool by Google Travel. This move aims to make it easier for passengers to discover and book Eswatini Air flights. The airline is now visible on Google Flights, allowing travellers to compare and find cheap airline tickets from over 300 partner airlines and travel agencies.
According to Ndumiso Shongwe, Eswatini Air General Manager, the airline's presence on Google Flights is a historic and significant move that enhances its digital visibility. This development enables travellers to easily discover Eswatini Air flights, view schedules, and compare available travel options when searching for flights online. Passengers can also use travel agents where Eswatini Air is accessible through Amadeus.
Eswatini Air offers various platforms for seamless booking, including its website, www.eswatiniair.co.sz, and email booking requests can be sent to [email protected]. The airline also provides online check-in, allowing passengers to complete the check-in process online before arriving at the airport. This convenience helps passengers prepare for their journeys in advance and reduces the time spent on check-in formalities at the airport.
Shongwe reaffirmed the airline's commitment to strengthening Eswatini Air's long-term sustainability. The airline's agenda extends beyond environmental commitments to the responsible stewardship of the social value created through reliable and affordable air travel for Emaswati. Eswatini Air also values its role in promoting the country's cultural heritage through tourism and facilitating business across the SADC region.
Eswatini Air aims to increase its contribution to the national economy by addressing limitations of a relatively small air travel market. The airline plans to expand its value-added services, including cargo, charters, innovative travel packages, maintenance, and aviation training. Combined with prudent network expansion, disciplined cost management, and strong support from the travelling public and government, these services will help the airline navigate industry challenges.
Passengers can submit feedback through the reengineered Customer Care portal available on Eswatini Air's digital platforms. The airline encourages passengers to communicate their experiences, concerns, and suggestions through established customer service channels. Feedback helps the airline identify recurring service challenges and areas where processes may need to be strengthened, enabling it to focus on corrective action and continuous improvement.
Upcoming milestones in Eswatini Air's digital transformation journey include the launch of a mobile app and a loyalty programme, which will further strengthen the airline's digital customer experience. Shongwe expressed his belief in the high standard of customer service as fundamental to the airline's success.
Key points
- Eswatini Air joins Google Flights to enhance digital visibility
- The airline offers various platforms for seamless booking
- Eswatini Air aims to increase its contribution to the national economy
