EIH, CCI Global sign $26 million deal to develop Ethiopia's BPO industry

Ethiopian Investment Holdings (EIH) has partnered with CCI Global to develop a purpose-built outsourcing hub in Addis Ababa. The $26 million deal is one of the most significant foreign-linked investments in Ethiopia's digital services sector to date. The project aims to position Ethiopia as a competitive player in the global outsourcing economy. The agreement was signed on November 14, 2026.

The first phase of the project involves constructing a modern G+4 BPO complex in Addis Ababa with a capacity of 3,000 seats. The facility will feature high-speed connectivity, an uninterrupted power supply, and contemporary amenities to maximize workforce productivity and operational scalability. Renowned Ethiopian architect Rahel Shawl is leading the design, while Elmi Olindo Contractors Plc will handle construction.

CCI Global, which employs over 15,000 people globally and serves more than 80 international clients, will act as the anchor operator for the new facility. The company has identified Ethiopia as a strategic hub for serving clients across North America, Europe, and the Middle East. CCI Global has been expanding its African footprint in recent years.

The project is expected to deliver a substantial boost to Ethiopia's labor market and foreign currency reserves. Initial operations will generate approximately 3,000 direct jobs, with employment projected to scale up to 10,000 positions as the center expands into a round-the-clock, three-shift operating model. This will significantly contribute to the country's economic growth.

Brook Taye, CEO of Ethiopian Investment Holdings, stated that the agreement represents an important step in translating Ethiopia's potential in the global BPO market into tangible investment, infrastructure, and employment opportunities. He noted that EIH is actively directing capital toward sectors capable of generating foreign exchange and integrating Ethiopia into global value chains.

Mark Chana, Global Chief Operating Officer at CCI Global, praised Ethiopia's demographic advantages and institutional support. He stated that Ethiopia offers exceptional talent and a government that understands the opportunity this sector represents. The partnership is expected to create a platform for further international investment in the country's BPO industry.

The project was formally unveiled during Elevate Africa 2026, a three-day forum held in Addis Ababa in early March. The gathering brought together senior leaders from government, global enterprises, and investment firms to connect global buyers with emerging outsourcing destinations across Africa and assess Ethiopia's readiness for outsourced services. Ethiopia's outsourcing industry has grown rapidly in recent years.

Key points

• The $26 million deal between EIH and CCI Global is expected to create thousands of jobs and boost Ethiopia's digital services sector.
• The project involves constructing a modern BPO complex in Addis Ababa with a capacity of 3,000 seats.
• CCI Global will act as the anchor operator for the new facility, expanding its African footprint and serving clients across North America, Europe, and the Middle East.