On September 29, 2026, Mohamed Shenawi, head of the Port Said suburb of Dawahi, visited the local technology center to oversee operations and assess services provided to residents. Shenawi emphasized the need for swift completion of transactions and resolving any obstacles citizens face when accessing services. The visit aimed to ensure the smooth functioning of the center and address any concerns.
During his visit, Shenawi engaged directly with citizens at the center, listening to their concerns and aspirations to understand their needs and gather feedback on the services offered. This approach enables the local administration to gauge the effectiveness of its services and identify areas for improvement. By doing so, Shenawi demonstrated his commitment to citizen-centric governance.
Shenawi instructed center staff to provide all necessary facilitation to residents, simplifying procedures and expediting transactions to ensure efficient and accurate service delivery. He stressed the importance of minimizing bureaucratic hurdles and maximizing the quality of services provided. This guidance aligns with the Egyptian government's efforts to enhance public services and promote citizen satisfaction.
The visit also included a review of the center's handling of building violation reconciliation requests. Shenawi emphasized the need for streamlined procedures, prompt responses to citizen inquiries, and diligent follow-up on submitted applications in accordance with Law 187 of 2023. By doing so, the administration aims to address longstanding issues and provide relief to affected residents.
Shenawi highlighted the importance of addressing citizen complaints in a timely and effective manner. He urged center staff to thoroughly investigate complaints, identify root causes, and develop practical solutions to prevent recurrence. This proactive approach is expected to enhance citizen trust in local governance and improve overall satisfaction with public services.
The technology center continues to offer electronic services, contributing to reduced wait times and increased efficiency for residents. This initiative supports the Egyptian government's push for digital transformation and the implementation of smart governance systems. By leveraging technology, the administration aims to enhance the quality and accessibility of public services.
Following his visit, Shenawi directed that necessary support be provided to center staff to enhance their performance and service delivery. He emphasized the importance of accurate and prompt transaction processing to maintain high standards of service. This commitment to excellence is expected to have a positive impact on the lives of residents in the Dawahi suburb of Port Said.
Key points
- Egyptian official Mohamed Shenawi inspects technology center to improve citizen services in Port Said suburb.
- Shenawi emphasizes need for efficient transactions, simplified procedures, and prompt complaint resolution.
- The technology center offers electronic services, supporting Egypt's digital transformation and smart governance initiatives.
