Egyptian Minister of Electricity and Renewable Energy, Dr. Mahmoud Essam, has directed heads of electricity distribution companies to closely monitor the conversion of code meters to smart meters with a tiered pricing system. He also emphasized the need to expedite procedures for citizens who have obtained approvals from the Engineering Authority. The goal is to ensure swift completion of outstanding tasks and provide efficient services to citizens.
Dr. Essam requested that the head of the Holding Company for Electricity, Engineer Gaber Desouki, accelerate finding a solution for the remaining unconverted meters. Approximately one million meters have already been resolved, with less than 600,000 meters pending due to incomplete paperwork and procedures. The Ministry aims to finalize these cases promptly.
Engineer Khaled Massoud Ghamri, head of the South Delta Electricity Distribution Company, conducted an inspection of several work sites in the Menoufia sector to evaluate performance, improve service levels, and address citizen concerns regarding code meters. The visit included branches in Sers El-Lyan, Menouf, and the Menoufia sector headquarters. He was accompanied by Engineer Ali Serhan, head of technical affairs sectors, and Engineer Ahmed Abdel Bari, head of operation sectors.
During the inspection, Engineer Ghamri visited customer service areas at the Sers El-Lyan and Menouf branches, assessing the efficiency of operations and the speed of processing citizen requests. He stressed the importance of courteous treatment of the public and adherence to regulations governing service provision. The visit also covered commercial work files, including services on the platform, pending requests, and meter installation and replacement.
The inspection included reviewing maintenance plans for medium and low-voltage networks, investment and national projects, and the work of maintenance teams. Engineer Ghamri emphasized the need for continued on-site monitoring to promptly address citizen requests, improve performance rates, and ensure quality and safety standards. The goal is to provide exceptional service to customers of the South Delta Electricity Distribution Company.
The South Delta Electricity Distribution Company serves a significant portion of Egypt's population, and resolving code meter issues is crucial for efficient electricity distribution. The company's efforts aim to enhance customer satisfaction and improve overall service quality. By addressing these challenges, the company can reduce backlog and provide reliable services to its customers.
The Egyptian government's efforts to upgrade its electricity infrastructure and improve services are ongoing. The Ministry of Electricity and Renewable Energy continues to work towards modernizing the electricity grid and providing efficient services to citizens. Resolving code meter issues is a key aspect of this effort, and the Ministry remains committed to achieving this goal.
Key points
- The Egyptian Minister of Electricity has instructed companies to prioritize resolving code meter issues to improve service efficiency.
- Approximately one million code meters have been resolved, with less than 600,000 remaining.
- The Ministry aims to finalize outstanding cases and provide efficient services to citizens.
