Egypt's electricity sector has begun applying a 30% price cut on code meters, with customer service centers receiving a large number of inquiries from citizens. The reduction, which started recently, applies to subscribers who had code meters installed before January 1, 2024, for a period of six months. According to a source at the Egyptian Electricity Holding Company, around 400,000 citizens have visited customer service centers to learn more about the new rates and how they will be applied.
The price cut reduces the kilowatt-hour rate from 2.74 pounds to approximately 1.92 pounds, marking a 30% decrease. This move aims to alleviate the financial burden on citizens, particularly those with code meters. The source emphasized that the reduction is automatic and does not require citizens to take any additional steps or submit applications. The new rates will be applied based on the data recorded by the electricity distribution companies.
The customer service centers are providing necessary information to citizens regarding the new rates, the duration of the reduction, and how consumption will be calculated. The centers are also receiving and addressing complaints, as well as facilitating procedures for eligible subscribers. The source noted that the reduction is linked to the installation date of the code meter, not all subscribers indiscriminately.
To be eligible for the price cut, citizens must have had their code meters installed before January 1, 2024, according to the data recorded by the electricity distribution companies. The source stressed that the electricity distribution companies are monitoring the implementation of the decision nationwide and have instructed customer service centers to provide citizens with information on the discount value, its duration, and consumption calculation mechanisms.
The recent decision is part of the government's efforts to ease the financial burden on citizens, particularly those with code meters. The source highlighted that the reduction will be reflected in the value of electricity consumption bills for eligible subscribers during the application period. The new rates are expected to bring relief to citizens who have been struggling with high electricity bills.
The Egyptian Electricity Holding Company has reassured citizens that the application of the discount is automatic and does not require any additional steps. The company has also emphasized its commitment to providing clear information and addressing citizen inquiries and complaints. The customer service centers will continue to receive and address citizen inquiries and complaints.
The implementation of the price cut is being closely monitored by the electricity distribution companies, which are working to ensure a smooth transition to the new rates. The source concluded that the reduction is a positive step towards alleviating the financial burden on citizens and promoting a more efficient and effective electricity sector.
Key points
- A 30% price cut has been applied to code meters installed before January 1, 2024.
- Around 400,000 citizens have inquired about the new rates at customer service centers.
- The price cut is automatic and does not require citizens to submit applications.
