The Holding Company for Drinking Water and Wastewater, led by Engineer Mustafa Al-Shimi, has launched a unified digital platform for water and sanitation services. This platform provides 49 electronic services to citizens and aims to standardize and digitize business procedures across the company and its subsidiaries. The project, implemented in collaboration with Egypt for Advanced Systems, seeks to build a unified digital system for citizen services and commercial operations.
The project targets 25 subsidiary companies, with an initial focus on six companies for system replacement and development. The new platform will be integrated with electronic payment and collection channels. According to Engineer Mustafa Al-Shimi, the platform represents a significant leap in the company's service delivery and is a key part of its plan to develop commercial operations and transition to a more integrated and efficient model.
The platform's development goes beyond digitizing citizen services, aiming to enhance the company's commercial operations, monitoring, and follow-up, while providing accurate and up-to-date performance data. Engineer Al-Shimi emphasized that this project is crucial for improving service quality and efficiency.
Engineer Al-Showahdy Abdel Fattah, chairman of Egypt for Advanced Systems, stated that the project aims to create a unified digital system that accommodates the needs of the Holding Company and its subsidiaries. The system will be developed in consideration of the current technical stages and systems used by each company, ensuring integration and gradual development.
Lieutenant General Assem Shaker, deputy chairman of the Holding Company for Drinking Water and Wastewater, highlighted that the launch of the unified digital platform is a significant step towards developing the work environment in subsidiary companies. The platform is expected to improve the efficiency and effectiveness of services provided to citizens.
Dr. Walid Essam Abdel Aziz, head of the financial, commercial, and economic sector at the Holding Company, noted that digital transformation involves not only converting paper procedures to electronic ones but also providing reliable and accurate data for monitoring, analysis, and decision-making. The company aims to utilize this data to enhance its operations and services.
The digital platform is set to be launched on October 1st in 10 subsidiary companies, including those in Giza, Qalyubia, and other governorates. The launch will be followed by an evaluation of the platform's performance, with results used to inform the expansion of the platform to other companies. Key points include:
Key points
- The platform provides 49 electronic services to citizens.
- The project aims to standardize and digitize business procedures across the company and its subsidiaries.
- The platform will be launched in 10 subsidiary companies on October 1st.
