Prospectus Ghana Limited, implementer of the EduPack Programme, has apologised to parents over delivery delays and communication gaps. The company, in an official statement, denied claims that the school-support initiative is a scam. EduPack is a programme that allows parents to have selected boarding items delivered directly to their children’s schools. The programme is supported by the Ghana Education Service (GES).
The EduPack programme has faced weeks of complaints from parents, who alleged delayed deliveries and difficulty reaching customer service. The National Council of Parent-Teacher Associations (NCPTA) raised concerns that Prospectus Ghana Limited had not been authorised by GES to sell prospectus items or collect payments on schools’ behalf. The NCPTA urged parents not to pay a reported GH¢1,617 for the package.
Prospectus Ghana Limited apologised for the delays and inconveniences, saying it was working to resolve all outstanding issues. The company acknowledged the concerns and is actively working to resolve them. Some participating schools and registered parents have already received their packages. The company stressed that EduPack does not replace the Free Senior High School policy and has no bearing on school placement or admission.
Prospectus Ghana Limited warned parents and students not to pay through unauthorised persons or channels. The company rejected false and misleading claims about the programme and reaffirmed its commitment to transparency and accountability. The company thanked GES, schools, and parents for their patience.
The Ghana Education Service (GES) clarified that Free SHS remains in force and that payment for boarding items delivered through EduPack should not be presented to parents as a condition for their children’s school placement or admission. Parents with unresolved issues are being encouraged to contact the EduPack Customer Service Centre on 030 804 7934.
Parents can contact the EduPack Customer Service Centre by providing their payment reference, their child’s name, and the assigned school. The company is working to complete outstanding deliveries and claims as efficiently as possible. Many participating schools and registered parents have already been successfully served.
The EduPack programme aims to help parents and students obtain boarding essentials in a convenient and organised way. The programme is a legitimate school-support programme, according to Prospectus Ghana Limited. The company will report any person misrepresenting the programme or attempting to defraud the public in the name of EduPack to the appropriate authorities.
Key points
- Prospectus Ghana Limited apologises for delivery delays and communication gaps.
- EduPack programme does not replace the Free Senior High School policy.
- Parents with unresolved issues can contact the EduPack Customer Service Centre on 030 804 7934.
