The Electricity Company of Ghana (ECG) has initiated a nationwide Mass Revenue Mobilisation exercise, running from November 9 to November 27, 2026. This three-week campaign aims to encourage customers to settle outstanding electricity debts before enforcement begins. The exercise covers all categories of electricity consumers, including residential, commercial, and industrial customers, as well as Ministries, Departments, and Agencies (MDAs).
ECG has warned that special teams will be deployed across the country to identify customers engaged in illegal electricity connections, those who interfere with the revenue collection process, and individuals who restore their power supply without authorisation after being disconnected. Customers with unpaid bills have been advised to settle their arrears before enforcement teams move in, or risk facing disconnection alongside additional reconnection charges.
The company has provided several channels for customers to clear their debts, including the ECG Mobile App, available on the Google Play Store. Consumers needing further guidance can call the company directly on 0302611611 or reach out via its official social media platforms. ECG has also directed customers who cannot access their electricity bills to visit the nearest ECG office for assistance ahead of the exercise.
The 19-day exercise reflects a broader push by ECG to close gaps in revenue collection, which remains central to the company's ability to purchase power, sustain distribution infrastructure, and deliver reliable electricity supply to Ghanaians. Illegal connections and power theft have continued to drive commercial losses in Ghana's electricity sector, complicating efforts to maintain consistent service.
ECG's latest campaign signals a firmer stance towards payment defaulters, including large-scale consumers and public institutions that have accumulated arrears. Affected customers have been encouraged to act before enforcement operations commence. The company is keen on addressing the issue of non-payment, which has significant implications for the overall performance of the electricity sector.
In a related development, ECG had earlier announced planned power outages in several communities from November 8 to 11, 2026. The eight-hour daily interruptions were to allow maintenance work aimed at improving electricity supply. This move is part of ECG's efforts to ensure a reliable electricity supply to Ghanaians.
The ECG's revenue mobilisation exercise is a critical step towards ensuring that the company can continue to provide reliable electricity supply to its customers. Customers are urged to take advantage of the various payment channels provided by ECG to settle their outstanding bills and avoid disconnection. The company's efforts to clamp down on illegal connections and power theft are expected to improve the overall efficiency of the electricity sector in Ghana.
Key points
- ECG has deployed special teams to identify customers with illegal connections and those who reconnect power after disconnection.
- The revenue mobilisation exercise aims to close gaps in revenue collection and improve the company's ability to purchase power and sustain distribution infrastructure.
- Customers can settle their debts through the ECG Mobile App, phone, or social media platforms.
