The Electricity Company of Ghana (ECG) is a government-owned limited liability company responsible for distributing electricity across southern Ghana, serving the Ashanti, Central, Eastern, Greater Accra, Volta, and Western Regions. Established in 1967 as the Electricity Corporation of Ghana, ECG was incorporated under the Companies Code in February 1997. The company's mission is to provide quality, safe, and reliable electricity service to facilitate the economy's growth and development.
ECG offers various channels for customers to report faults, make billing queries, and lodge complaints. The 24-hour helpline, 0302 611 611, is available by phone and WhatsApp. Customers can also use the ECG Power App, available on the Google Play Store and Apple App Store, to report faults, check their balance, or top up prepaid credit. Additionally, customers can dial the USSD code *226# on any mobile phone to check their prepaid balance or buy units without a data connection.
The head office of ECG is located at Electro-Volta House, Ministries, Accra, and can be contacted at +233 302 676 727-47 for general enquiries. Customers can also email customer service at [email protected] or complaints at [email protected]. ECG's verified social media handle is @ECGghOfficial on Facebook, X (Twitter), and Instagram. Regional district offices handle local faults, and customers can find their nearest contact using the provided tables.
ECG's contact details are as follows: the 24-hour helpline is 0302 611 611, and the WhatsApp number is the same. The email addresses for general enquiries, support, and public relations are [email protected], [email protected], and [email protected], respectively. The head office address is Electro-Volta House, P.O. Box 521, Ministries, Accra.
The Public Utilities Regulatory Commission (PURC) approved a 9.86% tariff increase from January 2026, which was later reduced by 4.81% from April 2026. The current standard residential electricity rate is GH₵1.9688 per kWh. Low-income households using 30 kWh or less per month qualify for the lifeline tariff of GH₵0.8690 per kWh automatically.
ECG does not use a points system; instead, prepaid credit is deducted at the current tariff rate per kWh. Customers can estimate units for a top-up by dividing the amount loaded by the rate. For example, GH₵20 ÷ GH₵1.9688 = approximately 10.2 units, and GH₵100 ÷ GH₵1.9688 = approximately 50.8 units.
ECG bills are calculated based on customers' consumption tiers. Postpaid meters record usage in kWh each month, while prepaid meters deduct units from credit as customers use electricity. The kWh consumption is multiplied by the applicable tariff rate for the tier, and a monthly service charge is added. PURC and energy fund levies are also included in the bill.
Key points
- ECG's 24-hour helpline is 0302 611 611, available by phone and WhatsApp.
- The current standard residential electricity rate is GH₵1.9688 per kWh as of April 2026.
- ECG does not use a points system; prepaid credit is deducted at the current tariff rate per kWh.
