The Electricity Company of Ghana (ECG) Limited has recognised 10 Special Load Tariff (SLT) customers in the Ashanti West Region for their loyalty, prompt bill payments, and consistent patronage of the company’s services. The awards were presented to appreciate the customers’ commitment to the ECG and their continued support of the company’s operations. This gesture is part of ECG's efforts to strengthen its relationship with its valued customers.
The award recipients included Asawus Company Limited, China Mall-Kumasi, Guinness Ghana Limited, Lancaster Kumasi City Hotel, and Kasapreko Company Limited. Others were Kumasi Cement Ghana Limited, Niwota Company, Twellium Ghana Company Limited, World Cool Stone Quarry, and XY Plywood Ghana. Each awardee received a plaque and ECG-branded souvenirs in recognition of their contributions and longstanding relationship with the company.
The presentation of awards formed part of activities organised by ECG from October 26 to October 30, 2026, to mark Customer Service Week. The theme for the celebration across all ECG operational areas was: “The Extra Mile.” This theme reflects ECG’s commitment to professionalism and excellent service delivery to its customers.
Management of the company visited all 10 awardees to present the awards and interact with them to better understand their operational activities and challenges. This initiative enabled ECG to engage directly with its valued customers and gather insights into their needs and concerns.
Mr George Amoah, General Manager of ECG’s Ashanti West Region, commended the awardees for their commitment and support. He stated that ECG was working diligently to ensure a stable, reliable, and quality power supply to its customers. Mr Amoah noted that reliable electricity supply was essential for promoting socio-economic development and improving the standard of living of the people.
Mr Amoah also highlighted that ECG is embarking on numerous system improvement projects across the region to stabilise power and increase capacity to attract more investors to the Region. He encouraged customers to contact ECG officials whenever they encountered challenges and advised them to ensure they dealt only with authorised ECG staff to avoid falling victim to fraudsters.
The recognition of these 10 SLT customers demonstrates ECG's commitment to nurturing strong relationships with its customers for the mutual benefit of both parties. By honouring its loyal customers, ECG aims to reinforce its dedication to excellent service delivery and customer satisfaction.
Key points
- The Electricity Company of Ghana awarded 10 Special Load Tariff customers in the Ashanti West Region for their loyalty and prompt bill payments.
- The awards were part of ECG's Customer Service Week celebrations, themed “The Extra Mile,” to reflect the company’s commitment to professionalism and excellent service delivery.
- ECG is undertaking system improvement projects to ensure a stable, reliable, and quality power supply to its customers and attract more investors to the region.
