The City of Tshwane has scheduled digital-service upgrades to run until 23:00 on Sunday, 8 November 2026. The maintenance window began at 22:00 on Friday, 6 November. During this time, several online municipal services will be unavailable. The affected channels include e-Tshwane, the website's I WANT TO REPORT function, and the WhatsApp service on 087 153 1001. This WhatsApp service is used for viewing accounts, submitting meter readings, and other transactions.
The City has provided alternative channels for customers to access services during the maintenance window. Customer-service email addresses remain available. The call centre can be reached on 012 358 9999. For power-failure reporting, customers can SMS POWER followed by their account number to 082 612 0333 or 44676. Prepaid electricity purchases remain available through third-party outlets. The City urges residents to plan around the upgrade window and check official City updates before relying on a digital channel.
The upgrades aim to improve system stability and reduce hardware-failure risks. The scheduled end time of Sunday night is not confirmation that work has already finished or a guarantee of restoration at a particular minute. The City advises residents to use the alternative channels provided during the maintenance window. This is not the first time the City has undertaken such upgrades to improve its digital services.
Tshwane residents are no strangers to maintenance windows and upgrades. In the past, the City has undertaken various projects to improve its digital infrastructure. The current upgrades are part of an ongoing effort to enhance the reliability and efficiency of municipal services. By investing in system upgrades, the City aims to provide better services to its residents.
The maintenance window is a necessary step to ensure the long-term stability of the City's digital services. While it may cause some inconvenience, the upgrades will ultimately benefit residents. The City's digital services play a critical role in facilitating various transactions and interactions between residents and the municipality. By improving system stability, the City can reduce the risk of service disruptions.
Residents are advised to take note of the alternative channels provided and plan accordingly. The City's call centre and email addresses will be available to assist with queries and concerns. Additionally, residents can use the SMS service for power-failure reporting. By using these alternative channels, residents can continue to access essential services despite the maintenance window.
The upgrades are expected to be completed by Sunday night, but residents are urged to check official City updates before relying on digital channels. This will ensure that they are aware of any changes or updates to the services. By staying informed, residents can minimize disruptions and continue to access municipal services with ease. The City will continue to provide updates on its digital services and maintenance schedules.
Key points
- The City of Tshwane has scheduled digital-service upgrades until Sunday night, 8 November 2026.
- Alternative channels, including email, call centre, and SMS services, are available during the maintenance window.
- The upgrades aim to improve system stability and reduce hardware-failure risks.
