Dfcu Bank, a Ugandan financial services firm, is seeking a skilled Relationship Manager to join its team in Kampala. The successful candidate will be responsible for managing corporate relationships within business segments, with a focus on origination and meeting targets. The role involves offering superior relationship management, ensuring customer retention, loyalty, and preference. The Relationship Manager will work closely with Sector Heads to understand clients' business and operations, enabling the bank to grow its share of wallet.
The ideal candidate for this position should have a university degree with honors, skills in sales, credit, and relationship management, and a track record in sales management. A minimum of 5 years' experience in banking, with 2-3 years in relationship management and sales, is required. The candidate should also possess excellent communication, interpersonal, and negotiation skills, with the ability to work under minimum supervision and meet deadlines. Computer knowledge, especially in spreadsheets, word processing, and PowerPoint, is also essential.
The Relationship Manager's key duties include providing superior relationship management, customer retention, and loyalty. They will work with Senior Relationship Managers (SRMs) or segment heads to upskill understanding of the market, sales, and product knowledge. The role also involves selling bank products to corporate customers, including multinationals, large corporates, development organizations, government, and parastatals. The successful candidate will analyze and compare the bank's product offerings, service, pricing, and financial performance against competitors.
The Relationship Manager will be responsible for identifying new business openings in the market through research and information gathering. They will improve relationship management through regular visits, timely feedback to clients, and continuous anticipation of their needs. The role also involves cross-selling and retaining borrowing and non-borrowing clients in branches to maintain a clean and updated database. Addressing and resolving corporate customer complaints in a timely manner is also a key responsibility.
Dfcu Bank offers a range of products and services in personal banking, business banking, and corporate banking. The bank is part of dfcu Group, a Ugandan financial services firm that comprises dfcu Bank and dfcu Investment Management. The successful candidate will be expected to work in a team environment, with a focus on achieving overall financial targets and enhancing growth in customer numbers.
To apply for this position, interested applicants should visit the Ugandan Jobline website and follow the application link. The deadline for applications is September 30, 2026. Only shortlisted candidates will be contacted. The Ugandan Jobline website provides more information on this role and other job opportunities in Uganda.
This role is one of several job openings at Dfcu Bank, including positions such as Customer Experience Advisor, Strategic Partnerships Manager, and Head of Personal Banking. The bank is also advertising for a Banking Officer and a Relationship Manager – Trade and Business. More information on these roles and other job opportunities can be found on the Ugandan Jobline website.
Key points
- The successful candidate will be expected to have excellent relationship management skills and a track record in sales management.
- The Relationship Manager will work closely with Sector Heads to understand clients' business and operations.
- The deadline for applications is September 30, 2026.
