Dfcu Bank, a Ugandan financial services firm, has posted a job vacancy for a Customer Experience Advisor to work in its Executive Office in Kampala. The successful candidate will serve as the primary point of contact for the Managing Director, Executive Directors, and their key stakeholders. The role involves providing a professional, efficient, and confidential front-office and coordination service for the Executive Office.
The Customer Experience Advisor will be responsible for ensuring seamless coordination of executive meetings, communications, correspondence, visitors, facilities, and engagements while maintaining the highest standards of professionalism, confidentiality, responsiveness, and customer experience. The role requires a high level of discretion, integrity, sound judgment, and professionalism when handling executive information and interactions.
The ideal candidate should have a Bachelor's Degree in any relevant field and a minimum of 3-5 years of relevant experience in executive administration, front-office management, executive support, corporate reception, or a similar role, preferably within a banking or financial services environment. Demonstrated experience supporting senior executives, managing executive-office activities, coordinating meetings, handling executive correspondence, and engaging with senior internal and external stakeholders is essential.
The Customer Experience Advisor will manage inquiries, visitor access, reception, and direction of individuals seeking access to the Executive Office and wider floor. The role also involves coordinating and managing visits to the Executive Office, including senior government officials, regulators, Board members, customers, business partners, senior executives, and other high-profile stakeholders.
The successful candidate will be required to prepare meeting rooms and coordinate logistical requirements for executive meetings, staff engagements, and other executive events. The role also involves supporting the planning and coordination of executive briefings, leadership meetings, staff engagements, and other key executive events in collaboration with the Executive Assistant and relevant Bank departments.
Dfcu Bank offers a wide range of products and services in personal banking, business banking, and corporate banking. The bank is part of dfcu Group, a Ugandan financial services firm that comprises dfcu Bank and dfcu Investment Management. The bank's Executive Office is seeking a highly skilled and experienced Customer Experience Advisor to provide exceptional support to its senior leadership team.
Interested applicants with the required qualifications and experience should apply online through the Ugandan Jobline website. Only shortlisted candidates will be contacted for further evaluation. The job vacancy is open until October 22, and applicants are encouraged to apply promptly.
Key points
- The role requires a minimum of 3-5 years of relevant experience in executive administration or a similar field.
- The successful candidate will serve as the primary point of contact for the Managing Director, Executive Directors, and their key stakeholders.
- The role involves coordinating and managing visits to the Executive Office, including senior government officials, regulators, and Board members.
