Calls Experts Corporation, a global contact center solution provider with over 15 years of experience, is seeking a skilled Customer Service Agent to join their team. The successful candidate will work remotely, handling inbound and outbound calls, as well as performing various administrative tasks. This is a full-time opportunity, offering a competitive salary and benefits package. Calls Experts Corporation is dedicated to helping professionals build their careers.
The call center representative will be responsible for processing inbound and outbound call traffic, qualifying leads, and making live transfers. They will also be required to resolve client queries, prepare customer spreadsheets, and maintain online records. To be considered for this role, applicants must have a strong internet connection, experience with communication tools, and a laptop or desktop with a minimum CPU score of 6000+ and at least 12 GB RAM.
The successful candidate will be required to work 8/9-hour shifts, 5 days a week in EST, with shifts between 9 AM - 9 PM EST. They must have an excellent command of the English language, be able to handle objections, and utilize persuasive skills. The ability to thrive in a fast-paced virtual environment and strong work ethics are also essential for this role.
In terms of compensation and benefits, the successful candidate will receive a basic monthly salary of USD $500, with the potential to earn up to USD $500 in bonuses per month. To apply for this role, applicants must have a fiber optic internet connection, be able to work on Windows 11 or recent Mac OS, and have a strong work ethic.
Calls Experts Corporation is a global company with experience in the North American market, specifically in the insurance industry. The company's market reach includes the US and Canada. This job opportunity offers a real career chance for individuals looking to build their skills and experience in customer service.
The job description requires the candidate to be self-motivated and disciplined, as they will be working from home. The role involves working in a virtual environment, and the successful candidate must be able to manage their time effectively and prioritize tasks. This is a great opportunity for individuals looking for a flexible work arrangement.
To apply for this role, interested candidates can visit the Go Zambia Jobs website, where they will find more information about the job and the application process. The application process involves uploading a resume and certificates, and applicants must be available for work to be considered.
Key points
- The successful candidate will receive a basic monthly salary of USD $500, with the potential to earn up to USD $500 in bonuses per month.
- The role requires a strong internet connection, experience with communication tools, and a laptop or desktop with a minimum CPU score of 6000+ and at least 12 GB RAM.
- The job involves working 8/9-hour shifts, 5 days a week in EST, with shifts between 9 AM - 9 PM EST.
