The Observatoire du service public (OSEP) recently held an information and awareness meeting in Madinani, Côte d'Ivoire, to educate the public about its role in improving the quality of public services. The meeting, which took place on October 1, 2026, was organized by the regional Directorate of Public Service and Administrative Modernization of Odienné. The event aimed to encourage the public to take ownership of OSEP's initiatives and contribute to the ongoing improvement of public services.
During the meeting, participants gained a better understanding of OSEP's mandates, main activities, organization, and procedures for submitting concerns. Discussions also focused on the importance of users providing feedback and suggestions to enhance the functioning of administrations and public services. Serge Antoine Toh, OSEP's assistant supervisor for Kabadougou, emphasized that the goal is to empower the public to take an active role in improving public services by sharing their concerns and suggestions.
Toh stressed that public concerns should no longer be confined to private discussions, but rather shared with OSEP to inform improvement actions taken by the government. He encouraged users to utilize OSEP's services, assuring them that anonymity is guaranteed. Toh also highlighted OSEP's past achievements, which have led to changes in certain practices within ministries and public structures.
To facilitate public participation, OSEP has deployed 36 local cells across the country, allowing citizens to easily access and provide feedback on public services. The Madinani meeting was part of a broader effort to strengthen ties between the administration and users, promoting accountability and continuous improvement.
The meeting was well-received by participants, who showed interest in OSEP's initiatives and the potential for improving public services. By engaging with the public and encouraging feedback, OSEP aims to create a more responsive and effective public service system. This approach aligns with the Ivoirian government's efforts to enhance the quality of public services and promote citizen engagement.
OSEP's efforts to promote public service quality improvement are ongoing, with the organization continuing to engage with citizens and collect feedback. The deployment of local cells and awareness meetings like the one in Madinani demonstrate OSEP's commitment to creating a more inclusive and participatory approach to public service delivery.
The success of OSEP's initiatives will depend on the level of public engagement and participation. With 36 local cells deployed nationwide, OSEP is well-positioned to collect feedback and concerns from citizens. By working together with the public, OSEP aims to drive meaningful improvements in the quality of public services in Côte d'Ivoire.
Key points
- OSEP holds public awareness meetings to educate citizens about its role in improving public service quality.
- The organization has deployed 36 local cells nationwide to facilitate public participation and feedback.
- OSEP encourages citizens to provide feedback and suggestions to enhance public services, assuring anonymity.
