C-Care Uganda and DFCU Bank have joined forces to strengthen access to quality healthcare in Uganda through Blue Care Insurance. This health insurance solution aims to make comprehensive medical cover more accessible to individuals and families across the country. The partnership brings together DFCU Bank's financial services reach and C-Care's network of 21 healthcare facilities to connect more Ugandans to quality medical services while providing greater financial protection against healthcare costs.
The partnership was among the highlights of C-Care's Customer Appreciation Dinner held at Onomo Hotel in Kampala on October 30. The event brought together former patients and stakeholders for an evening of engagement and conversations about the future of healthcare delivery. With more than 700,000 patients served annually, C-Care continues to invest in its healthcare network and patient experience, guided by its vision to become the most trusted healthcare partner in the region.
Blue Care Insurance is designed to extend comprehensive medical cover beyond traditional corporate schemes, giving individuals greater access to healthcare financing. The product targets individuals aged 18 to 70, with annual premiums starting at UGX 1 million and cover limits comparable to corporate medical schemes. It is available to both DFCU account holders and non-account holders. This insurance solution is expected to strengthen awareness and uptake of medical insurance by combining DFCU's financial services platform with C-Care's established healthcare infrastructure.
Arthur Kintu, Head of Bancassurance at DFCU Bank, highlighted the significance of the partnership, stating that DFCU Bank has decided to have a soft launch with C-Care due to its extensive spread and touchpoints within the communities. The partnership aims to support the distribution of Blue Care medical products and provide quality healthcare services to more Ugandans.
Sheila Aboth, Head of Brand and Client Experience at C-Care, emphasized the importance of patient engagement in healthcare delivery. The Customer Appreciation Dinner was deliberately designed to create an environment where former patients could speak openly about their experiences and contribute to improving healthcare services. C-Care intends to work alongside its clients, co-create solutions, and develop a practical plan for improving healthcare service delivery in Uganda.
Azhar Sundhoo, CEO of C-Care East Africa, stressed the need to listen to patients and translate their feedback into visible improvements. He pointed to the organization's previous customer engagement as an example of how patient feedback can influence investment decisions and service improvements. C-Care's ambition to become the most trusted healthcare partner in the region depends on maintaining an open relationship with its patients.
Alongside its expanding healthcare network and strategic partnerships, C-Care continues to invest in solutions that improve the patient journey. A new digital appointment booking system, which allows patients to receive appointment links through SMS or WhatsApp, is among the initiatives aimed at making access to care more convenient and reducing unnecessary waiting and queuing at cashiers.
Key points
- C-Care and DFCU Bank have partnered to expand access to quality healthcare through Blue Care Insurance in Uganda.
- The partnership aims to connect more Ugandans to quality medical services while providing greater financial protection against healthcare costs.
- C-Care continues to invest in its healthcare network, patient experience, and digital solutions to improve the patient journey.
