The Algerian High Commission for Digitization has outlined a procedure for citizens to follow when an administration refuses a digital document obtained through the national digital services portal. Citizens can file a complaint directly from the dedicated complaints and suggestions section on the portal's homepage. They must choose their mode of access, select the type of request, and provide details about the refused document and the concerned administration.
To file a complaint, citizens must first choose their mode of access, either through the mobile application or the electronic portal. They then select the "Complaint" type of request and choose the "Service Request" theme. The next step is to specify the name of the concerned service and explicitly mention the refusal of the digital document. Citizens must also indicate the name of the concerned administration and attach a copy of the refused document.
The platform allows citizens to upload up to five attachments. Once the information is provided, citizens must enter a verification code and send the complaint. The same procedure applies regardless of the chosen mode of access, whether through the mobile application or the web portal. After sending the request, citizens can track its progress from their personal space in the "My Remarks" section.
The High Commission for Digitization emphasizes that digital documents constitute a right for citizens and should enable them to benefit from simpler administrative procedures. The commission is committed to accompanying users and ensuring their effective access to digital services. The national digital services portal was launched by the President of the Republic on July 5, 2026, with the aim of grouping different public digital services within a single space.
The portal is set to expand its services, with 21 digital services deployed in the first phase, increasing to 62 by the end of 2027, and reaching 350 services by 2028. Since its launch, the portal has progressively added new services, including those related to civil status, social security, and public organisms. Citizens can access several services related to the issuance of administrative documents, such as birth, marriage, and death certificates.
The portal also offers services related to social protection, including attestations of affiliation to the National Social Insurance Fund for Salaried Workers, the National Social Security Fund for Non-Salaried Workers, and the National Retirement Fund. Additionally, the portal provides services related to unemployment allowance, disability card, and solidarity lump sum. The offer extends to higher education, with services allowing citizens to apply for recognition and equivalence of foreign diplomas.
The portal aims to simplify administrative procedures by enabling citizens to carry out certain procedures remotely and obtain electronic documents without having to physically go to the concerned administrations. As of November 11, the number of available services has increased to 68, according to the High Commissioner for Digitization, Meriem Benmouloud. The commission's efforts aim to facilitate citizens' access to public services and promote digitalization in Algeria.
Key points
- Citizens can file complaints online for refused digital documents through the national digital services portal.
- The portal offers various services related to civil status, social security, and public organisms.
- The number of available services on the portal has increased to 68 as of November 11.
