Algeria Telecom, the country's public telecommunications operator, has announced that it will be changing its opening hours effective October 1, 2026. The new schedule will see the operator's commercial agencies open from 8am to 6pm, Monday to Thursday, and on Saturdays. This change is aimed at improving services to customers and adapting to the changing needs of the public. The new schedule is uniform across the country, with no distinction made between northern and southern regions.
The decision to change the opening hours was made public through a communiqué, which stated that the new schedule is designed to provide better services to customers. The operator's clients will be able to carry out various transactions, including subscribing to fibre optic services, paying bills, and making technical complaints, during the extended hours. This move is expected to reduce congestion in the agencies, particularly in large cities, where long queues are often observed.
The new schedule is part of a broader trend in the public sector to review and adjust working hours to better serve the public. The banking sector, for example, has already implemented similar changes, with banks now open on Saturdays from 9am to 12pm. Algeria Telecom's new schedule is also in line with the government's efforts to improve the overall customer experience and provide more convenient services.
The extended opening hours will be beneficial to customers, particularly those who are employed and find it difficult to visit the agencies during regular working hours. The fact that the operator will now be open on Saturdays and until 6pm will provide customers with more flexibility and convenience. Additionally, the maintenance of Thursday as a working day will provide customers with six full days to carry out their transactions.
The new schedule will also have benefits for employees, who will no longer have to sacrifice part of their working day to carry out personal transactions. The extended hours will also enable employees to better manage their workload and provide better services to customers. The operator's move is seen as a positive step towards improving customer satisfaction and providing more efficient services.
Algeria Poste, the country's postal service, has also recently reviewed its opening hours, with some offices now operating on a continuous service model. The changes are aimed at providing better services to customers and adapting to changing needs. The new schedule is expected to come into effect on a Thursday, giving customers time to adjust to the changes before the following Saturday.
The new opening hours for Algeria Telecom will come into effect on October 1, 2026, and customers are advised to take note of the changes. The operator's move is part of a broader effort to improve services and provide more convenience to customers. With the new schedule, customers can now plan their visits to the agencies more easily and take advantage of the extended hours.
Key points
- Algeria Telecom to adopt new opening hours from 8am to 6pm, Monday to Thursday, and on Saturdays, effective October 1, 2026.
- The new schedule is uniform across the country and aims to improve services to customers.
- The move is part of a broader trend in the public sector to review and adjust working hours to better serve the public.
