Algeria Introduces Electronic Complaint System for Administrative Documents

The Algerian government has introduced an electronic complaint system for citizens to dispute rejected administrative documents obtained through the National Digital Government Services Portal. According to a video released by the High Commission for Digitization, citizens can now submit complaints online through the complaints and suggestions section on the portal. This move aims to implement the Prime Minister's instructions to promote the acceptance and adoption of digital administrative documents.

To file a complaint, citizens must follow a series of steps, starting with choosing a login method through the mobile application or electronic portal. They must then select the type of request, specify the subject, and provide details about the rejected document, including the name of the concerned administration. Citizens can also attach up to five supporting documents to their complaint. The final step involves entering a verification code and submitting the complaint.

The complaint can be tracked through the citizen's personal space on the portal, under the "My Notes" section. The High Commission for Digitization emphasized that digital documents are a citizen's right, enabling them to access administrative services more easily. This new system is part of the government's efforts to enhance the efficiency and transparency of public services.

The introduction of this electronic complaint system is in line with the government's digitization plans, aiming to simplify interactions between citizens and public authorities. By providing an online platform for complaints, the government hopes to reduce bureaucracy and improve citizen satisfaction with public services. The system is accessible through the National Digital Government Services Portal.

The High Commission for Digitization has encouraged citizens to use this new service, which is available on the portal. The commission also reminded citizens that they can access their personal space on the portal to track the status of their complaints. This move is expected to increase transparency and accountability in the public sector.

The electronic complaint system is part of a broader effort to promote digitalization in Algeria. The government has been investing in digital infrastructure to improve public services and enhance citizen engagement. This system is a significant step towards achieving these goals, providing citizens with a convenient and efficient way to resolve issues with administrative documents.

The Algerian government has been working to improve the efficiency and transparency of public services. The introduction of the electronic complaint system is a key part of this effort, enabling citizens to easily dispute rejected administrative documents. This move is expected to have a positive impact on citizen satisfaction and trust in public services.

Key points

• The Algerian government has launched an electronic complaint system for citizens to dispute rejected administrative documents obtained through the National Digital Government Services Portal.