The Africa Customer Experience Leaders Forum 2026 took place in Kigali, Rwanda, on Thursday, 17th September 2026. The event brought together leaders and experts in customer experience to discuss the latest trends and best practices in the field. The forum focused on improving customer experience across various industries. It provided a platform for attendees to share knowledge and experiences.
Citizen experience was a key topic of discussion at the forum. According to experts, citizen experience is about accessibility, clarity, and speed. This means that citizens should have easy access to services and information, clear understanding of what is expected of them, and quick resolution to their issues. Improving citizen experience is crucial for building trust and satisfaction with government services.
In other news, STEMAIDE Africa has launched four new STEM education kits to empower future innovators. The kits, which include the Coder Pro, Rover, Pilot, and Aider, are designed to equip African learners with practical skills in coding, robotics, aviation, and artificial intelligence. This initiative aims to bridge the skills gap and prepare African youth for the future job market.
Gold Fields Ghana Foundation has awarded scholarships to 150 tertiary students from its operational areas. Each beneficiary received GH¢10,500 to support their education. This initiative is part of Gold Fields Ghana Foundation's efforts to support education and development in the communities where it operates.
The Parliamentary Select Committee on Water and Sanitation has described the Volta Region as the cleanest region it has visited so far. The committee is monitoring sanitation and waste management activities across the country. The region's cleanliness is attributed to effective waste management practices and community involvement.
The NGIS Money Market Fund PLC closed 2025 with a 33.3 percent increase in net assets to GH₵11.78 million. Investor subscriptions surged despite a sharp decline in interest rates and yields on short-term fixed-income instruments. This growth is a positive indicator for the fund's performance and investor confidence.
The Ghana Law Society (GLS) will hold its Maiden Annual Bar Conference on September 30, 2026. The conference, themed “Legal Reforms: The Place of the Ghanaian Lawyer,” will bring together lawyers and stakeholders to discuss legal reforms and their implications. The event aims to promote dialogue and collaboration among stakeholders in the legal profession.
Key points
- The Africa Customer Experience Leaders Forum 2026 focused on improving customer experience across various industries.
- STEMAIDE Africa launched four new STEM education kits to empower future innovators.
- Gold Fields Ghana Foundation awarded scholarships to 150 tertiary students from its operational areas.
